If you receive wrong or faulty goods, simply contact service@coolmify.cn, we will accept product returns after verifying, provided that the item is unused in its original packaging, including instruction manuals and all accessories.
Coolmify reserves the right to inspect products carefully before agreeing to any exchange or refund.
Please follow the below steps to return your item(s):
1. Please email service@coolmify.cn with your order number and reason for return or exchange.
2. Wrap up your item in original packaging.
3. Post your parcel and always keep your proof of postage.
If a returned item is shipped internationally, please clearly mark the package "RETURNED GOODS" to avoid any custom fees.
